ORDER MODIFICATION AND CANCELLATION:
Order modification and cancellation should be requested within 6 hours upon placing the order. If that time frame has passed, we are unable to cancel and/or make any changes to your order once a tracking number has been assigned to it. Also, please note that during peak season, we try our best to dispatch the orders within the day to avoid shipping delays caused by holidays.
NOT SATISFIED:
If you are not 100% satisfied with your purchase, please let us know within 7 days from the day of receipt. You can return the order to our warehouse for a full refund with 30% restocking fee within 30 days of receiving the item. Please be advised that if you choose Expedited shipping option, the shipping cost is not eligible as part of the refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@artcav.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping costs for returning your item.
PERSONALIZED PRODUCT:
We are unable to accept returns from personalized orders at this time, please inspect the images and description carefully before placing your order.
SALE ITEMS AND GIFT CARDS:
We are unable to accept returns or issue refund from sale items and gift cards at this time.
DAMAGES AND ISSUES:
Please inspect your order upon reception and contact us immediately, within 3 days, if the item is damaged, if there’s a missing item, or if you have received the wrong item so that we can evaluate the issue and make it right.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. There is a 12-hour window to correct an incorrect shipping address. If that time frame has passed, we are unable to cancel and/or make any changes to your order because it has already been shipped. Please contact us immediately if you believe you have provided an incorrect shipping address.
LOST OR STOLEN PACKAGES:
We will not be held responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.
LOGISTICAL/SHIPPING DELAYS:
Our policy is to re-send orders that encounter logistics problems with shipping delays. Once we have identified a shipping issue (lost in transit), we will quickly re-send your order. These orders are not eligible for a refund.
REFUNDS:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
AND FINALLY...
We are always available to answer any questions or concerns you may have. We are committed to quality customer service and strive to build long-lasting relationships with our customers through excellent communication. We pride ourselves on being transparent and 100% accessible to our customers. Don't hesitate to write to us with any questions or concerns and we will happily help.
Send an enquiry
By email: support@artcav.com